{"id":1069,"date":"2017-02-13T03:34:36","date_gmt":"2017-02-13T03:34:36","guid":{"rendered":"http:\/\/dahz.daffyhazan.com\/upscale\/macrame\/?page_id=1069"},"modified":"2022-11-16T12:00:45","modified_gmt":"2022-11-16T12:00:45","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/loomperfume.com\/en\/f-a-q\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"<div class=\"vc_row de-row-anchor wpb_row vc_row-fluid mz_faq\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-o-shape-group vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\"><li class=\"vc_tta-tab vc_active\" data-vc-tab><a href=\"#1668258741467-7b63c6fc-59d7\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">SHIPPING &amp; RETURN<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1668418901994-76da611a-49f7\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">ORDER RELATED<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1668418918244-a17a6240-5534\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">ABOUT THE BRAND<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1668418935128-40568e9a-5ef4\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">OFFER &amp; PAYMENT<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1668418960653-7c4fd4fa-6d75\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">PRODUCT &amp; SERVICE<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1668418997551-7cc368c1-3347\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">ACCOUNT &amp; NEWSLETTER<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1668258741467-7b63c6fc-59d7\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668258741467-7b63c6fc-59d7\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">SHIPPING &amp; RETURN<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Shipping<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to benefit from free delivery?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>For any order are free Delivery charge , take advantage of free shipping for UAE, European Union, from Dubai for the rest of the world.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the delivery times?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">For UAE orders we take 1-2 days The delivery time depends on the delivery method chosen during the validation of your order.<span class=\"Apple-converted-space\">\u00a0 <\/span>For international orders 3-5 days , The average delivery time will be indicated when placing your order.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What delivery methods are available?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">The available delivery methods will be offered to you upon validation of your order. We work with Aramex , and other certified shipping company.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I track my online order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">In order to track your order, a tracking number will be sent to you by email once your package has been shipped. If you placed your order using a customer account, the tracking of your package will be available in your customer account, under \u201cMy Orders\u201d.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to make an appointment online for an in-store consultation?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p>It is not possible to make an appointment in a store via our website. You can find out where your nearest sales outlet is by using our online Store Locator.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div id=\"headingArticle2534760\" class=\"panel-heading \" role=\"tab\">\n<h4 id=\"hc-which-countries-do-you-ship-to-question\" class=\"panel-title s4com-article-title\"><\/h4>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Which countries do you ship to?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">For (Middle east &amp; GCC , Africa ) 3-5 days<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">For( Asia , Europe , East Europe ) 5-7 days.<\/p>\n<p class=\"p1\">For UAE 1-2 days.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I add, delete or modify a delivery address after placing my order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I deliver to an address other than my home?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">When ordering online, you can enter a different address for delivery and billing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What if I am not at home during the delivery?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">If you cannot be present for the delivery of your order, we invite you to contact the carrier of your order (DHL, FEDEX and Aramex) by indicating your tracking number.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div id=\"heading631219\" class=\"panel-heading \" role=\"tab\">\n<h3 class=\"panel-title\"><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1668418872781\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Return<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the return conditions?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">You have 2 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded. we send sample 5ML for test with every order, you can try the perfume before you open<span class=\"Apple-converted-space\">\u00a0 <\/span>packaging of your order.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is the withdrawal period?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">You have 2 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is the repayment period?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">Refund is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How much will my refund be?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are delivery and return costs refundable?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-are-delivery-and-return-costs-refundable\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I receive my refund on a different payment card than the one used for the purchase?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-are-delivery-and-return-costs-refundable\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-can-i-receive-my-refund-on-a-different-payment-card-than-the-one-used-for-the-purchase\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-is-it-possible-to-return-an-item-purchased-online-to-the-store\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"hc-container\">\n<div id=\"accordion\" class=\"panel-group hc-theme-6 \" role=\"tablist\" aria-multiselectable=\"true\">\n<div class=\"s4com-tab-content\">\n<div id=\"hccategory310139\" class=\"tab-pane active\">\n<div class=\"panel panel-default\">\n<div id=\"collapse631219\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading631219\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-can-i-get-a-refund-for-an-item-received-as-a-gift\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">For safety and legal reasons, we will refund the money to the payment method used to make the purchase.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1668418901994-76da611a-49f7\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668418901994-76da611a-49f7\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">ORDER RELATED<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Issue with my order<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to benefit from free delivery?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\"><span class=\"s1\">Email us at: <\/span>hello@loomperfume.com<span class=\"s1\"><span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/p>\n<p class=\"p2\">Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I modify or cancel my online order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once an order has been submitted, we cannot guarantee that it can be cancelled or modified. However, we will do our best to accomodate your request.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I change my delivery address on an order that has already been validated?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>I have not received my order confirmation, what should I do?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your spams. Please contact Customer Care if needed.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I report an incomplete \/ damaged \/ non-compliant order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address upon receipt of your package: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to report a non-received order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address as soon as possible: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1668597385738\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Various<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I receive an invoice for my online order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">If you would like to obtain a copy of your invoice, please contact our Customer Care, with your order number: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to place an order online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We invite you to browse through our website catalogue, select a category from the menu or click on our selection highlighted on the home page. Once you have selected your item, and add it to your shopping cart by clicking on &#8220;Add to Cart&#8221;. You can continue shopping by clicking on &#8220;Continue Shopping&#8221; or access your cart by clicking on &#8220;View Cart&#8221;. Once in your cart, You can then proceed to the next step by clicking on &#8220;Finalize my order&#8221;. We advise you to create an account on our site in order to have access to exclusive advantages.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I get help choosing a gift online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">Our website allows you to search or filter our perfumes by Collections but especially by olfactive families which will help you to make your choice if you already know what kind of fragrance you want. Moreover, if you have a favorite ingredient, you can indicate it in the search bar.<\/p>\n<p class=\"p1\">But don&#8217;t hesitate to contact our team at <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0 <\/span>They will be happy to help you find the perfume that suits you best or the ideal gift.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to add a personalized message and gift wrapping to my order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-are-delivery-and-return-costs-refundable\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">Each order is packaged in a branded, colored, and luxurios gift bag (samples set and samples orders are not eligible). However, personalized messages are not yet available on our website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I track my online order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-are-delivery-and-return-costs-refundable\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-can-i-receive-my-refund-on-a-different-payment-card-than-the-one-used-for-the-purchase\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-is-it-possible-to-return-an-item-purchased-online-to-the-store\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"hc-container\">\n<div id=\"accordion\" class=\"panel-group hc-theme-6 \" role=\"tablist\" aria-multiselectable=\"true\">\n<div class=\"s4com-tab-content\">\n<div id=\"hccategory310139\" class=\"tab-pane active\">\n<div class=\"panel panel-default\">\n<div id=\"collapse631219\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading631219\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-can-i-get-a-refund-for-an-item-received-as-a-gift\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">When your order is validated and handed over to our carrier, you will receive an email with the tracking number of your order. You can also find this tracking number in your customer account.<\/p>\n<p class=\"p2\">If you can&#8217;t find the tracking number, please contact our customer service: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are all products available online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-much-will-my-refund-be\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-are-delivery-and-return-costs-refundable\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-can-i-receive-my-refund-on-a-different-payment-card-than-the-one-used-for-the-purchase\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">You will find on our site the products currently available online. Some items may be temporarily out of stock. If you cannot find the product you are looking for, you can add to favourite or<span class=\"Apple-converted-space\">\u00a0 <\/span>please contact our Customer Service for pre-booking .<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1668418918244-a17a6240-5534\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668418918244-a17a6240-5534\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">ABOUT THE BRAND<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Contact us<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to apply to Loom perfume?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">If you wish to send us a spontaneous application, we invite you to send us your resume accompanied by a cover letter at <span class=\"s1\">Hello@Loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>I want to be an affiliate partner<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">Thank you very much for your interest in Loom perfume. If you would like to apply to become one of our affiliates, please send an email to our customer service: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What address can I send an mail to?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">If you wish to have an epistolary relationship with Loom perfume, please write to the following address :<\/p>\n<p class=\"p1\">Loom ssh Trading<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">UAE, Dubai<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">Marina Plaza , office 2902<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to contact Customer Service?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\"><span class=\"s1\">Email us at: <\/span>hello@loomperfume.com<span class=\"s1\"><span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/p>\n<p class=\"p2\">Or call : +971509788314<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p3\">Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1668418935128-40568e9a-5ef4\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668418935128-40568e9a-5ef4\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">OFFER &amp; PAYMENT<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Voucher<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to use a voucher?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">To use your voucher code, simply enter it in the space provided in the summary of your order during checkout, then validate.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>My code is not working<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">We are sorry to hear about this inconvenience. Most of the time the code doesn&#8217;t work because you didn&#8217;t follow the instructions.<\/p>\n<p class=\"p1\">If the code allows you to receive a free product, have you thought about adding the product to your cart so that it becomes free? Moreover, most of the codes have a minimum purchasing amount to be valid.<\/p>\n<p class=\"p2\">If the problem persists, please contact our customer service: <span class=\"s1\">Hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to use several codes for the same order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">Our codes are not cumulative, you can only use one code per order. If you have several codes, choose the one you prefer.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>For how long is the Discovery set voucher valid?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">The voucher received after ordering a discovery set is valid during 3 months<span class=\"Apple-converted-space\">\u00a0 <\/span>from the date of receipt.<\/p>\n<\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1668598121078\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Payment<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What payment methods are available on the website?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">You can pay on our website with Credit Card, Visa, Master Card,<span class=\"Apple-converted-space\">\u00a0 <\/span>and\/or with a cash on delivery are accpected to UAE orders only.<span class=\"Apple-converted-space\">\u00a0 <\/span>account. All payments methods are secured. Cards issued by banks outside France must be international cards. When paying by credit card, you will need to fill in the following information: card type \/ card number \/ expiration date \/ cryptogram number.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is the payment on the site secured?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">We take the security of our customers&#8217; bank details very seriously. All payments on our site are fully secured and protected with our certified &amp; trusted payment gateway co in UAE.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>When will my bank account be charged for my purchase?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"hc-how-do-i-deliver-to-an-address-other-than-my-home\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<div class=\"panel panel-default\">\n<div id=\"collapse581334\" class=\"s4com-section-body panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading581334\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"hc-what-if-i-am-not-at-home-during-the-delivery\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">The order is shipped after the payment method has been verified and the credit card authorization has been received. The order is paid in one time. In case of any product unavailability, our Customer Service will inform you and offer you the possibility to maintain or cancel your order and return your payment back.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1668418960653-7c4fd4fa-6d75\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668418960653-7c4fd4fa-6d75\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">PRODUCT &amp; SERVICE<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>About our products<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why does the perfume packaging I received does not reflect the one shown on the website ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">In constant improvement of our customer experience, the coloring of some of our fragrances were reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why does my perfume not have the same color as my previous perfumes?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">In constant improvement of our customer experience, the coloring of some of our fragrances were reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to find the ingredients of a product?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">All the ingredient lists of our fragrances are physically available on the bottom of the box and on the sample cards. The ingredient lists are also available directly on our website, on all our product pages.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I report a reaction or intolerance to a product?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">Loom perfume products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards, in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service. Consult a doctor if necessary.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1668418997551-7cc368c1-3347\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1668418997551-7cc368c1-3347\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">ACCOUNT &amp; NEWSLETTER<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Account<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why create an account on our site?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">We invite you to create an account, which will allow you to :<\/p>\n<p class=\"p1\">&#8211; track your online purchases, consult your order history<\/p>\n<p class=\"p1\">&#8211; manage your personal information<\/p>\n<p class=\"p1\">&#8211; manage your subscription to our newsletter to follow our news<\/p>\n<p class=\"p2\">&#8211; access a set of personalized services<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it necessary to create an account to place an order online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">In order to place an online order, three options are available to you:<\/p>\n<p class=\"p1\">Option 1: use your already created customer account<\/p>\n<p class=\"p1\">Option 2: create an account when ordering<\/p>\n<p class=\"p2\">Option 3: place an order as a guest<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to create an account?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">To create your customer account, go to the &#8220;My account&#8221; section, located in the top menu of our site. Click on &#8220;Create your account&#8221;, fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when creating your account. You can also add the selected products to your cart, then access your cart and click on &#8220;Create your account&#8221;, fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How do I modify or delete my account?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">For any questions relating to gathering and processing of your personal data by Loom perfume, please contact our data protection officer by email at the following address: <span class=\"s1\">hello@loomperfume.com<\/span><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to recover a forgotten password?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel panel-default\">\n<div id=\"hc-how-was-memo-founded\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-expanded=\"true\">\n<div class=\"panel-body hcarticlecontent \">\n<p class=\"p1\">To reset your password, click on &#8220;My Account&#8221; and then on &#8220;Forgot your password? You will then be able to enter your email address to receive a message to reset your password.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"SHIPPING &amp; RETURNORDER RELATEDABOUT THE BRANDOFFER &amp; PAYMENTPRODUCT &amp; SERVICEACCOUNT &amp; NEWSLETTERSHIPPING &amp; RETURN Shipping How to benefit from free delivery?For any order are free Delivery charge , take advantage of free shipping for UAE, European Union, from Dubai for the rest of the world. What are the delivery times?For UAE orders we take 1-2 [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1069","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/pages\/1069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/comments?post=1069"}],"version-history":[{"count":9,"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/pages\/1069\/revisions"}],"predecessor-version":[{"id":2577,"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/pages\/1069\/revisions\/2577"}],"wp:attachment":[{"href":"https:\/\/loomperfume.com\/en\/wp-json\/wp\/v2\/media?parent=1069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}